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STORE POLICIES
TERMS AND CONDITIONS

 

TERMS OF USE

STRIKE FAST BMX SHOP wants to make sure you are stoked with your purchase! If for any reason, you are not satisfied, please return items in their original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of the receipt of your purchase for a complete refund. For returns after 30 days, a 10% restocking fee will apply. Our store policy does not allow returns for close out/clearance items, spokes, complete bikes that have been assembled, custom wheel sets, custom bikes or special orders. For in person purchases, please provide the original receipt at the time of return. For online purchases, please log into your account and request the return through your MY ACCOUNT page. Shipping for all returns is the responsibility of the customer unless otherwise agreed to. STRIKE FAST BMX SHOP retains the right to grant full or partial refunds at its discretion. If you received free shipping, you will receive a refund less the cost of originally shipping the product to you.

 

EXCHANGE POLICY:

If you would like to exchange your item for a different one, please log into your account and request the exchange through your MY ACCOUNT page. If the exchange is approved, please send your order back in its original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of receipt of your purchase. Customers will be charged the difference if the exchanged item is of greater cost than the original. Return and exchange shipping costs are the responsibility of the customer unless otherwise agreed to. 

 

SHIPPING DAMAGE:

If you receive parts that were damaged during shipping, please contact us.

 

 

ORDER CORRECTIONS:

STRIKE FAST BMX SHOP works hard to ensure your package arrives in perfect condition. If an error was made in the fulfillment process, please notify us within 72 hours of receiving the product so that we can make the necessary corrections. Shipping of replacement items and return shipping will be handled by STRIKE FAST BMX SHOP.

 

 

ORDER ITEM(S) NOT IN STOCK:

STRIKE FAST BMX SHOP makes every effort to keep the stock status of our products up to date, but we are not able to guarantee that there will not occasionally be some instances in which the item(s) you ordered are no longer available for shipment whether it be due to network issues, delays in stock status from one of our fulfillment services or some other unforeseeable circumstance.


In the event that an item you order is not available, STRIKE FAST BMX SHOP will contact you within 48 hours of receiving your order via electronic mail/communication and offer a substitute item of comparable quality and value OR the option to have your order canceled and a refund issued back to the original payment form. 
If we do not receive a response by email indicating your decision within 48 hours of contacting you, we will automatically cancel your order and issue a refund in the full amount paid including any sales tax or shipping costs directly associated with the item(s) being cancelled. 


Customers should submit their response via electronic communication either by clicking the Contact Us button at the bottom of our website or by sending a message from their Strike Fast BMX Shop Customer Profile Account. 

 

 

REFUNDS POLICY:

Refunds will be processed within 5 business days of receipt of your return and credited in the original payment form, less the cost of shipping. Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer account.

 

 

WARRANTY REPLACEMENT:

Warranty replacements are the responsibility of the manufacturer. STRIKE FAST BMX SHOP cannot approve a warranty directly. Our job is to contact the manufacturer on your behalf with the information you provide and to help get a claim processed as quickly as possible. Warranty policies vary by manufacturer and only cover defects. They do not include normal wear and tear, crash damage, or improper care.

If there is a true manufacturer’s defect, please refer to our 'Contact us' page  and we will start the warranty process for you. Please make sure to include your full name, best contact number, order number, photos of defective product, and description of the defect (if not clearly visible).

 

 

DISCOUNTS:

If a discount code is offered, it can only be used at the time of purchase. A Code can not be applied or credited to an account once an order has been submitted. 

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