SHIPPING AND RETURNS

While we use USPS for most of our shipments, from time to time, we will also use other carriers who are better suited for the services and delivery address.

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DOMESTIC SHIPPING

Free Shipping on Everything!*

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Free shipping is available to all customers in the continental United States with orders totaling more than $450. Packages shipped by this method are shipped by either the United States Postal Service or UPS. Shipping is calculated by the  amount of your basket. 

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DOMESTIC SHIPPING RATES

Under $50   =   $9.25

$50.1 to $450  =   $16.50

$450 and over  =  Free

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* Shipping days are Monday through Friday and do not include weekends or holidays; Priority Mail is an exception, with Saturdays included in Transit Times for most locations.

 

SHIPPING GUARANTEES

 

The shipping estimates provided on our cart and checkout pages are estimates only based on a typical experience. STRIKE FAST BMX SHOP  is not able to guarantee that the couriers will not occasionally make mistakes in their estimates, whether it be due to weather or some other unforeseeable circumstances. It is entirely possible that your package will arrive early or late, though it is much more likely that your package will arrive exactly on time. If you do have an issue related to a late delivery, we'll make every effort to assist you in tracking the packaging and updating the delivery estimate. We will not be able to refund your shipping fees if a package arrives later than estimated due to a situation with your address, limited access to the delivery location or a delay on the part of the courier.

 

RETURNS

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STRIKE FAST BMX SHOP wants to make sure you are stoked with your purchase! If for any reason you are not satisfied, please return items in their original packaging in NEW, UNUSED, UNWORN, and UNINSTALLED condition within 5 days of the receipt of your purchase for complete refund. For returns after 5 days, a 10% restocking fee will apply. Our store policy does not allow returns for on sale, discounted of any type (coupon, credit), close out, clearance items, apparel, spokes, complete bikes, custom wheel sets, custom bikes or special orders. For online purchases, please log into your account and request the return through your MY ACCOUNT page. You must have an account to make a return to STRIKE FAST BMX SHOP store, no exceptions. Shipping for all returns is the responsibility of the customer unless otherwise agreed to. STRIKE FAST BMX SHOP retains the right to grant full or partial refunds at its discretion.

If you received free shipping, you will receive a refund on your returned item, less the cost of originally shipping cost to STRIKE FAST BMX SHOP of the product to you.

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SHIPPING DAMAGE

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If you receive parts that were damaged during shipping, please contact the shipper of the item - USPS, UPS, Fed Ex, ect.

 

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ORDER CORRECTIONS

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STRIKE FAST BMX SHOP works hard to ensure your package arrives in perfect condition. If an error was made in the fulfillment process, please notify us within 48 hours of receiving the product so that we can make the necessary corrections. Shipping of replacement items and return shipping will be handled by STRIKE FAST BMX SHOP.

 

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REFUNDS POLICY

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Refunds will be processed within 5 business days of receipt of your return and credited in the original payment form, less the cost of shipping. Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer account.

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WARRANTY REPLACEMENT

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Warranty replacements are the responsibility of the manufacturer. STRIKE FAST BMX SHOP cannot approve a warranty directly. Our job is to contact the manufacturer on your behalf with the information you provide and to help get a claim processed as quickly as possible. Warranty policies vary by manufacturer and only cover defects. They do not include normal wear and tear, crash damage, or improper care.

If there is a true manufacturer’s defect, please refer to our 'Contact us' page and we will start the warranty process for you. Please make sure to include your full name, best contact number, order number, photos of defective product, and description of the defect (if not clearly visible).

 

TERMS AND CONDITIONS

 

Terms of use

STRIKE FAST BMX SHOP wants to make sure you are stoked with your purchase! If for any reason, you are not satisfied, please return items in their original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of the receipt of your purchase for a complete refund. For returns after 30 days, a 10% restocking fee will apply. Our store policy does not allow returns for close out/clearance items, spokes, complete bikes that have been assembled, custom wheel sets, custom bikes or special orders. For in person purchases, please provide the original receipt at the time of return. For online purchases, please log into your account and request the return through your MY ACCOUNT page. Shipping for all returns is the responsibility of the customer unless otherwise agreed to. STRIKE FAST BMX SHOP retains the right to grant full or partial refunds at its discretion. If you received free shipping, you will receive a refund less the cost of originally shipping the product to you.

 

EXCHANGE POLICY:

If you would like to exchange your item for a different one, please log into your account and request the exchange through your MY ACCOUNT page. If the exchange is approved, please send your order back in its original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of receipt of your purchase. Customers will be charged the difference if the exchanged item is of greater cost than the original. Return and exchange shipping costs are the responsibility of the customer unless otherwise agreed to. 

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SHIPPING DAMAGE:

If you receive parts that were damaged during shipping, please contact us.

 

 

ORDER CORRECTIONS:

STRIKE FAST BMX SHOP works hard to ensure your package arrives in perfect condition. If an error was made in the fulfillment process, please notify us within 72 hours of receiving the product so that we can make the necessary corrections. Shipping of replacement items and return shipping will be handled by STRIKE FAST BMX SHOP.

 

 

ORDER ITEM(S) NOT IN STOCK:

STRIKE FAST BMX SHOP makes every effort to keep the stock status of our products up to date, but we are not able to guarantee that there will not occasionally be some instances in which the item(s) you ordered are no longer available for shipment whether it be due to network issues or some other unforeseeable circumstance. In the event that an item, or items, you ordered is not available, STRIKE FAST BMX SHOP will contact you within 48 hours of receiving your order via electronic mail/communication and offer a replacement item of comparable quality OR the option to have your order canceled and a refund credited in the original payment form. If we do not receive a response indicating your decision within 48 hours of contacting you, we will automatically cancel your order and issue a refund in the full amount paid including any sales tax or shipping costs associated specifically with the item(s) that will not be fulfilled. 

 

 

REFUNDS POLICY:

Refunds will be processed within 5 business days of receipt of your return and credited in the original payment form, less the cost of shipping. Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer account.

 

 

WARRANTY REPLACEMENT:

Warranty replacements are the responsibility of the manufacturer. STRIKE FAST BMX SHOP cannot approve a warranty directly. Our job is to contact the manufacturer on your behalf with the information you provide and to help get a claim processed as quickly as possible. Warranty policies vary by manufacturer and only cover defects. They do not include normal wear and tear, crash damage, or improper care.

If there is a true manufacturer’s defect, please refer to our 'Contact us' page  and we will start the warranty process for you. Please make sure to include your full name, best contact number, order number, photos of defective product, and description of the defect (if not clearly visible).

 

 

DISCOUNTS:

If a discount code is offered, it can only be used at the time of purchase. A Code can not be applied or credited to an account once an order has been submitted. 

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LEGAL NOTICES

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STRIKE FAST BMX SHOP. has created this privacy policy to inform consumers about what information is collected and how we use and disclose it.

The data we collect is stored and used only for the purposes as described in this policy or as otherwise disclosed at the time the information is collected.

By using this website, you signify your consent to the use, collection, and sharing practices outlined below.

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PERSONAL INFORMATION

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You can do a variety of things on our website; subscribe to mailings, create a wish list, and purchase products. In doing so, you will be asked to provide personal information such as your name, address, e-mail address, phone number, credit card number and birth date. For example, when you place an order, your name, contact and payment information will be collected and stored for the purpose of processing and shipping your order, sending shipping confirmations, and providing you with customer service. The personal information you provide may also be used to contact you about sales, promotions, and events, unless you have opted to not receive promotional communications from this website. The information you provide and the option to receive additional communication from us can be updated at any time by logging in to your account.

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NON-PERSONAL INFORMATION

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We also collect non-personal information about users of our website. Non-personal information is information that by itself cannot be used to identify or contact you.

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COOKIES/WEB BEACONS/OTHER TECHNOLOGIES

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Like many companies, we may employ the use of cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website. For example, cookies are files stored on your computer’s hard drive. These cookies help us to identify returning customers and optimize their shopping experience. For example, cookies allow us to hold your selections in your shopping cart when you leave our site without checking out. In addition, we may use cookies to track the performance of our promotions. You can at any time disable cookies on your computer. If you choose to not allow our cookies, we may not be able to provide certain personalized services and in turn you may not be able to take full advantage of the features on our website. Additional information that may be collected includes your browser type and which webpage led you to our site. This information helps us to better understand our customers and to continually work to improve their buying experience.

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EXTERNAL LINKS

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Some of the features on our site will allow you to link to a third party website. Any data transmitted once a customer leaves our site and visits another is not covered by this policy. The privacy policy of the third party web site governs the information collected and stored while visiting said site. For example, our store locator allows you to create a map to our location. The store locator function is linked to a third party website.

 

 

PUBLIC FORUMS

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From time to time we may open a discussion or forum on our website or other platforms (such as Facebook) that allows for our customers to post questions and comments. Any information you submit will be considered non-confidential and non-proprietary and may be used for any purpose without limitation. Please remember that any information that is disclosed in these types of settings becomes public information and is available for us to use. You should exercise caution when deciding how to disclose your personal information on these areas, since anyone may use publicly posted information. For example, you might send us a comment about your shopping experience that we may post to let others know what you think.

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OPENING AN ACCOUNT

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To become a member of our website, we will require your name, address, phone number and e-mail address. Except as provided in this policy, we will never share this data with anyone without your consent. We will cooperate fully with local, state, and federal authorities should an occasion arise in which we are required by law to provide customer information.

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SECURITY POLICY

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This site has security measures in place to help reduce the risk of loss, misuse, or alteration of information under our control. We use secure sockets layer (SSL) technology, which encrypts all information during transmission. All customer data is similarly protected against unauthorized use.

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THIRD PARTY SHARING

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Sometimes we will partner with a third party to offer a promotion, contest, or sweepstake. Based on our agreements with them, third parties may obtain personally identifiable information. In the event of such collection, complete details of promotions, contests, and sweepstakes will be posted.

Additionally, we sometimes employ other companies to perform functions on our behalf in connection with the operation of this website. These third parties have access to your information collected through this website as needed to perform said function, but may not use it for other purposes. For example, we use a third party to process your credit card and some orders are filled through drop shipping services from our network of distributors.

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SPECIAL NOTE FOR PARENTS

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Our site will not knowingly accept information from any persons under the age of 13 in violation of applicable laws. Use of our website by children under 13 without parental permission is prohibited on this site. If you are a parent and you have reason to believe your child under 13 has posted personally identifiable information, please contact us so that we may delete that information from our system.

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CONTACT US

For further information regarding this policy, please contact us.

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CHANGES TO THIS POLICY

From time to time updates will need to be made to this policy. STRIKE FAST BMX SHOP reserves the right, at our discretion to change, add, or remove parts of this policy. All updates to this policy will be found on this page with current effective date listed.

 

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