Returns, Exchanges and Refunds
RETURN & EXCHANGE POLICY
We want to make sure you are stoked with your purchase! If for any reason you are not satisfied, you are able to return items, if they meet the conditions listed below, in their original, sealed packaging in brand NEW, UNUSED, UNWORN, and UNINSTALLED condition within 5 days of the receipt of your purchase for refund for the price of that item. For returns after 5 days of receipt by customer, a 10% restocking fee will apply. There are NO returns of any items, 15 days after receipt of the item.
Our store policy does not allow returns or exchanges for any on sale, discounted of any type (store discount offer, coupon, store credit), close out, or clearance items. Additionally there are no returns on apparel such as uniforms, Pants, Jerseys, helmets, shoes, gloves, safety pads, as well as items such as spokes, complete bikes, custom wheel sets, custom bikes or any other special orders.
If your item meets the above criteria and you wish to return the item, please log into your account and request the return through your MY ACCOUNT page. You must have an account to make a return to Strike Fast BMX Shop, no exceptions. Shipping for all returns is the responsibility of the customer. Strike Fast BMX Shop retains the right to grant full or partial refunds at its discretion once received. Refunds will be issued within 5 days of receipt of the items back at Strike Fast BMX Shop in most cases. The refund will be issued back to your form of payment.
If you received free shipping with your original order, you will receive a refund for your returned item, less the cost of original shipping cost that Strike Fast BMX Shop paid when the order was shipped to you by the shipping company used to deliver your items. There are no returns at all on International orders.
ALL SALE items are not eligible for a refund or exchange and the sale of the goods ARE FINAL.
All apparel, including but not limited to Helmets, Jerseys, Pants, Gloves, are a final sale.
Refunds will be processed within 5 business days of receipt of your return and credited in the original payment form, less the cost of shipping. Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer account.
You can do a variety of things on our website; enter contests, subscribe to mailings, create a wish list, and purchase products. In doing so, you will be asked to provide personal information such as your name, address, e-mail address, phone number, credit card number and birth date. For example, when you place an order, your name, contact and payment information will be collected and stored for the purpose of processing and shipping your order, sending shipping confirmations, and providing you with customer service. The personal information you provide may also be used to contact you about sales, promotions, and events, unless you have opted to not receive promotional communications from this website. The information you provide and the option to receive additional communication from us can be updated at any time by logging in to your account.
We also collect non-personal information about users of our website. Non-personal information is information that by its self cannot be used to identify or contact you.
COOKIES/WEB BEACONS/OTHER TECHNOLOGIES
From time to time we may open a discussion or forum (such as Facebook) that allows for our customers to post questions and comments. Any information you submit will be considered non-confidential and non-proprietary and may be used for any purpose without limitation. Please remember that any information that is disclosed in these types of settings becomes public information and is available for us to use. You should exercise caution when deciding how to disclose your personal information on these areas, since anyone may use publicly posted information. For example, you might send us a comment about your shopping experience that we may post to let others know what you think.
OPENING AN ACCOUNT
To become a member of our website, we will require your name, address, phone number and e-mail address. Except as provided in this policy, we will never share this data with anyone without your consent.
We will cooperate fully with local, state, and federal authorities should an occasion arise in which we are required by law to provide customer information.
This site has security measures in place to help reduce the risk of loss, misuse, or alteration of information under our control. We use secure sockets layer (SSL) technology, which encrypts all information during transmission. All customer data is similarly protected against unauthorized use.
THIRD PARTY SHARING
Sometimes we will partner with a third party to offer a promotion, contest, or sweepstake. Based on our agreements with them, third parties may obtain personally identifiable information. In the event of such collection, complete details of promotions, contests, and sweepstakes will be posted.
Additionally, we sometimes employ other companies to perform functions on our behalf in connection with the operation of this website. These third parties have access to your information collected through this website as needed to perform said function, but may not use it for other purposes. For example, we use a third party to process your credit card.
For further information regarding this policy, please contact us.
CHANGES TO THIS POLICY
From time to time updates will need to be made to this policy. STRIKE FAST BMX SHOP reserves the right, at our discretion to change, add, or remove parts of this policy. All updates to this policy will be found on this page with current effective date listed.